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At La Venya, we believe in providing the best online shopping experience to our customers with major focus on the quality of the product. Our delivery team ensures timely delivery (Max 4-5 days).
La Venya provides customers with flexible return policy of returning purchased items within 7 days of receipt of the products.
Customers would not be able to cancel the order once the confirmation email has been received.
It is highly unlikely to receive a wrong product from La Venya; as products are thoroughly checked before delivery.
To make returns an easy process please fill the returns form and ship the product back to Lavenya at the following address:
Al Ahwal Gen Trading LLC
Flat 603, Al Sour Bldg, Meena Road
United Arab Emirates
If the products are damaged or wrong product is delivered then they can be returned under the following conditions. A return form needs to be filled before returning the product. http://lavenya.com/index.php?route=account/return
a) We will credit your account with purchased value along with the shipping charges incurred due to return shipping, provided the wrong item is shipped back to us in the received condition with correct packing including product tags, boxes or plastic wrap.
b) We will offer store credit of the purchase amount which would reflect in your La Venya account. This credit can be used to buy any other product on our site.